Integrating AI Agents in Fusion Service Center to Boost Agent Productivity

Overview

In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is already one of the UIs where AI Agents can surface data directly to users.

Our team is working on a comprehensive article that will showcase all the UI components in Fusion Service where AI results can be displayed. This will build on the concepts introduced in AI Agent Foundation—

• Author (Embedded Intelligent Content to Enhance Productivity),
• Answer (Contextual Guidance to Automate Knowledge-Heavy Tasks), and
• Action (Intelligent, Enterprise-Deployable, Autonomous AI Agents).

Stay tuned—we’ll expand on these patterns to help you design consistent and powerful agent experiences across Fusion.