Integrating AI Agents in Fusion Service Center to Boost Agent Productivity

⚠️ The information below may still be useful as part of the learning curve, but please note that we’ve made this easier in 26A. Check out the new CX Service Action.

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Overview

In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is already one of the UIs where AI Agents can surface data directly to users.

Our team is working on a comprehensive article that will showcase all the UI components in Fusion Service where AI results can be displayed. This will build on the concepts introduced in