How to delete intercompany batch in Submitted status?

Summary:

An intercompany batch was mistakenly submitted for approval, despite being configured for auto-approval. We successfully deleted all transactions within the batch except one. Currently, the outbound batch remains in a "Submitted" status, while the inbound batch shows as "Received."

Users are unable to take any action on the batch because the "Action" options are unavailable. Even attempts to reject the inbound transaction have been unsuccessful. The batch continues to roll forward into the next month but remains unresolved. We are unable to approve, complete, or transfer the batch to Receivables.

How can we delete or resolve this batch?

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