Problems generating an employment certificate as a document type record in ODA — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Problems generating an employment certificate as a document type record in ODA

in Digital Assistant

Summary:

We are using the "Request Letter" skill to generate employment certificates of different types. The problem is that it only works with some, and others fail to generate them, returning the message "Something went wrong while creating the letter. Please try again later!" Below is the section of the log that identifies the creation of the certificate that is not generated.

Content (please ensure you mask any confidential information):

getPersonId

[2025-08-15T18:42:11.332Z] [info] Start Invoke getPersonId
[2025-08-15T18:42:11.333Z] [info] demo instance: https://dominio:443/hcmRestApi/resources/11.13.18.05/publicWorkers?q=UPPER(Username)='data@EMPRESA.COM.MX'&fields=PersonId&onlyData=true

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!