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Problems generating an employment certificate as a document type record in ODA

in Digital Assistant

Summary:

We are using the "Request Letter" skill to generate employment certificates of different types. The problem is that it only works with some, and others fail to generate them, returning the message "Something went wrong while creating the letter. Please try again later!" Below is the section of the log that identifies the creation of the certificate that is not generated.

Content (please ensure you mask any confidential information):

getPersonId

[2025-08-15T18:42:11.332Z] [info] Start Invoke getPersonId
[2025-08-15T18:42:11.333Z] [info] demo instance: https://dominio:443/hcmRestApi/resources/11.13.18.05/publicWorkers?q=UPPER(Username)='data@EMPRESA.COM.MX'&fields=PersonId&onlyData=true

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