Plan with no options triggers designate dependents, even when no eligible dependents — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Plan with no options triggers designate dependents, even when no eligible dependents

Summary:

We've a Medical plan in Mexico which has no options. The dependents are auto enrolled.

  1. There are eligibility profiles assigned to the medical plan type associated with the above plan, which only allows Spouse and Children < 25 to be enrolled to this plan.
  2. When the conversion event was processed as of 1/1/25 the system prompted to designate dependents even if there were no qualified dependents eligible to be enrolled to this plan for some employees.
  3. This pending designation requirements is open for most employees regardless of whether they've eligible dependents. On opening the pending action item it doesn't display any dependents to select, but it also keeps the pending item open.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!