Routing must not assign tasks during On-Call shifts, regardless of resource activation.
Summary:
Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have observed that once a field resource activates the route while on call, routing starts assigning new activities for that shift.
Our requirement is to avoid any kind of automatic assignment by routing during an On-Call shift, even after the resource has activated the route. Could you please confirm if there is any way to achieve this?
Content (please ensure you mask any confidential information):
We are dealing with two different business use cases for On-Call shifts:
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