GPS Updates to Oracle — Cloud Customer Connect
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GPS Updates to Oracle

Summary:

. Business Rules: Oracle OFSC & HS
• What are the business rules that are set up in terms of how Oracle polls the device?
• What are the rules for when the Engineer is (i) stationary and (ii) moving
• What are the rules for polling on specific job statuses and what are they please?
• Does the ping trace pick up the device details i.e. serial number etc?
• Note: Oracle website shows 60 seconds when stationary and 10 seconds when moving – all HS reporting shows pings every 60 seconds.
• Is there anything else you can offer in order we can fully understand the business rules for expected behaviour.

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