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How can I set the default availability of a service resource to available

edited Sep 3, 2025 3:03PM in Fusion Service 4 comments

Currently, we have queue resources who, when logging in, are per default 'unavailable'. As a result, they aren't assigned work items (service requests). I have tried to find documentation on this but was unable to get anything effective.

Is there a way to set the availability of a resource (user) per default to 'available' when they log in?

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