How can I set the default availability of a service resource to available — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can I set the default availability of a service resource to available

edited Sep 3, 2025 3:03PM in Fusion Service

Currently, we have queue resources who, when logging in, are per default 'unavailable'. As a result, they aren't assigned work items (service requests). I have tried to find documentation on this but was unable to get anything effective.

Is there a way to set the availability of a resource (user) per default to 'available' when they log in?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!