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How to include email addresses as recipients in addition to the approver

in Workforce Management 5 comments

Summary:

Can we include email addresses as recipients in addition to the approver to receive reminder notification.

We have a requirement to have reminder notification for pending absence approval requests with additional recipients in it. We enabled reminder notification and included two other email addresses (comma seperated) in additional assignee recipient’s field.

Only the line manager(approver) receives reminder notification and not two other recipients.

Have also enabled ‘SVC_ENABLE_ADDITIONAL_EMAIL_RECIPIENTS’ profile option to manually add recipients when sending emails.

Please assist if anyone knows how to send reminder notifications to additional recipients for pending absence approval requests.

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