SLA Supporting references are not working as expected (accounts entry) — Cloud Customer Connect
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SLA Supporting references are not working as expected (accounts entry)

in Receivables & Collections 1 comment

Regarding receivables journal entries, the supporting reference settings do not work as expected. We are unable to determine the cause and would appreciate your assistance.

Supporting references Setting:
Supporting references are set up for the event class "Invoice". The Source field was set to "Transaction Line Flexfield Attribute 1".

Issue:
The issue is with the accounting entries for receivables that were transferred from PPM to AR. Accounting Classes "Accounts Receivable/Outstanding Balances" and "Tax" line items are missing the support reference value. (The "Revenue" line item does have the support reference value.)

  • Please advise how to set the value of INTERFACE_LINE_ATTRIBUTE1 in RA_CUSTOMER_TRX_LIN_ID as the support reference for the "Accounts Receivable/Outstanding Balances" and "Tax" line items.
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