You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Journey is not being assigned to worker - error "The person is not eligible because of Assignment"

edited 2:19PM in Visual Builder Studio for HCM

Summary:

We have a journey that auto assigns based off the event that a worker changes their last name. This journey has an eligibility profile with one criteria, that Legal Entity = "ABC".

This journey successfully auto assigns for multiple people but there is one person does not get assigned the journey even though they are in Legal Entity "ABC". The Journeys Console says the checklist is ineligible and the Error Details show "The person is not eligible because of Assignment Type".

If we remove the eligibility profile, then the person is assigned the journey successfully. However, this person is successfully assigned other journeys with the same eligibility profile.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!