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Wrong Program was associated during claim and settled, Options to correct?

edited Sep 18, 2025 9:50AM in Channel Revenue Management

Summary:

The wrong program was chosen for association during claim processing and is settled. For example, a volume program was associated in the claim instead the lump sum program. What options are available to correct?

Currently considering options of manually overriding the journal entries. Also considering using Manual adjustments to "true up" the balances of each program, however, manual adjustments are not supported for Volume programs, so how can these be corrected in this example?

Content (please ensure you mask any confidential information):

Client needs options to correct misassociation of programs in claim. The Claim is settled and JE's are complete, how to correct?

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