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Duplicate Resolution

in CX Apps

Summary:

Hi, We are implementing Duplicate Resolution and see some gaps in the process.

  1. There is no standard out of box notifications available to let the Data Steward know that a rep has submitted a Merge Request. How can we workaround this. Can we custom create email notifications for Merge Requests / Duplicate Resolution Requests.
  2. The tables storing the Duplicate Requests are not exposed for us to create reports. Business wants to know how many Merge requests are submitted and processed in a month.

If anybody has implemented Duplicate Resolution, can you help provide some insights.

Thanks, Venky

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