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CX Apps
Discussion List
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Eloqua CX Sales CRM Integration App | OAuth 2.0 support [August 2025]OAuth 2.0 Support for Eloqua CX Sales CRM Integration App The Eloqua CX Sales CRM Integration App was updated to support OAuth authentication with the 25.08 (August 2025… -
Oracle Customer Experience Demo HoursWelcome to Oracle CX Solution Demo Hours, a rotation of Oracle CX demonstrations occurring monthly, hosted by experts within our solution engineering team. Our never rec… -
Eloqua Salesforce Integration App | Trigger email notifications when a new Lead or Case is createdBackground Salesforce REST API allows developers to programmatically trigger the default Lead or Case assignment rules in Salesforce. This can be accomplished by making …
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Items such as Review Contacts, Service Requests,Open Service Requests cannot be removed from MobileItems such as Review Contacts, Service Requests, and Open Service Requests cannot be removed from the Additional section in the mobile UI, -
How to Migrate Application Composer objects/pages between instancesHow to Migrate Application Composer objects/pages between instances Summary: We have created few custom business objects and validations via integration to a custom busi…
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Unable to add Party number field on Sales Mobile AppWe are unable to add party number field on lead details page in sales mobile app. The same field is available to be added in desktop and not in mobile.
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Values of Contact name, Channel Type and Direction field does not get prepopulatedOn Mobile app, clicking on phone icon from review contacts prepopulates Contact name, Channel type and Direction field but when a contact record is open and same icon is…
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Unable to prepopulate values of Contact name, Channel Type and Direction field on Mobile appWe are unable to prepopulate the values of contact name, channel type and direction field on mobile app as mobile app does not have access to objects like Interactions. …
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Unable to write a script on Interaction object in Oracle sales Mobile AppWe have a functionality set the field Channel Type to Phone on Interaction Object in mobile app. We have tried to write the script on app composer since scripts cannot b…
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Is it possible to exclude certain activities from syncing to Outlook Add In?When the outlook meeting takes place, is it possible to filter the type of activities that take place in Outlook to exclude a certain activity type from syncing back to …
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Salesforce Integration App Sync Errors Reporting dashboardHello! As Eloqua admin I can access error messages for unsuccessful leads/contacts syncs in Salesforce Integration App Configuration > Dashboards. I export the error mes…
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Users Experiencing Frequent Login Failures and Slow Response Times in Oracle Cloud ERP (25C)Hi there! We are facing recurring login issues across our business users while accessing the Oracle Cloud ERP application. Many users are unable to log in initially but …
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Eloqua Salesforce Integration App | Salesforce External Client AppThe Salesforce Connected App was introduced as a way for third-party and custom applications to integrate securely with Salesforce using OAuth authentication and API acc…
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Clarification on Required Permissions for Oracle Sales–Microsoft Teams IntegrationHi Team, As part of our Microsoft Teams integration implementation for one of our customers, we have shared the following Oracle documents with the customer’s Azure team…
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Unable to view 'Don't Repeat' LOV on Recurrence Type field (RecurTypeCode) on Oracle Mobile AppOn Desktop, We are able to view 5 LOVs on Recurrence Type Field as below: Daily Weekly Monthly Yearly Don't repeat We are not able to view 'Don't repeat' LOV on Oracle s…
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Set default value of record type field on oracle sales mobile appSummary: We need to set a value as default LOV on a record type field based on role. We have written a script for on create as we need to default it during creation but …
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Display fields dynamically when a checkbox is checked on Oracle sales mobileWe have a requirement that when 'Add partners' checkbox is checked (set to true), the other four fields shown on the code should be visible on the page. When the 'Add Pa…
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Lead Qualification Template on the Lead OrchestrationSummary: We want to add the Lead Qualification Question Template in the Lead Orchestration to show it in the Guidance tab. And we are not getting the option to add or fi…
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In oracle CDM, which address attribute is best for storing region data.In oracle CDM, which address attribute is best for storing region data. Also, we want the region data to be cleansed by loqate. Please let us know the best place to stor…
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Eloqua Salesforce Integration App Common ErrorsBy all means, the following list is incomplete, and it covers the most common errors observed by Eloqua Salesforce integration users. A special thanks to @George Petriso…
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Unable to link emails to custom object on Outlook Add In and the object is not visible in side panelHi everyone, We have configured the outlook Add In for a custom object by following this documentation: https://docs.oracle.com/en/cloud/saas/sales/fasms/configure-oracl…
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Let’s Talk: Syncing Eloqua Campaigns and Responses Across Multiple Salesforce InstancesRight now, Eloqua Salesforce App users can only sync Campaigns and Campaign Responses with one Salesforce instance at a time. I’d love to start a discussion around this …
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is there a way to delete file load mapping?how can i delete field map when i am using "Import Management"? -
How we can configure the BPM Workflow based on the Roles dynamically OR Conditionally?Summary: We are trying to configure the BPM Workflow based on the Roles dynamically so that workflow will get triggered for different scenarios. How we can do it?
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How to configure BPM Workflow for Custom Roles in Oracle Fusion?We are trying to configure the BPM Workflow based on Custom Roles. How we can configure it?
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Duplicate ResolutionSummary: Hi, We are implementing Duplicate Resolution and see some gaps in the process. There is no standard out of box notifications available to let the Data Steward k… -
In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage.In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage. We didnot load these parties with this usage. Please let us know what is the meaning of that usage a…
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which table stores duplicate resolution reject data?In CDM, when we reject/merge a set in duplicate resolution area, which table in the backend these statuses get stored in? The statuses are PENDING, NEW, REJECT, COMPLETED
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Why does this filter returning an error in UISummary: I created a custom cx-picker with a query that looks like this: The field is displaying correctly but it is returning an error when…
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How to restrict contact search visibility for respective contact owners.Hi All, We have a requirement in CX and need some guidance In CX, all contacts are currently visible to all users by default, and this has been the behavior from the beg…
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Trigger Smart Action from Mobile Script (Oracle Sales Mobile App)Hello everyone, I’m working on a use case in Oracle Sales Mobile App where I want to replicate an existing button action from SFA (web). In SFA (Activities), we have a c…
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Sales MobileHello Everyone, We are planning to implement the Oracle CX Sales Mobile App and would like to understand a few key points before we start. What are the prerequisites for…
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REMINDER: CX Solution Overview Demos This Week!Have you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly…