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Error while invoking Fusion AI RAG Endpoint

Summary

OOTB Service Request Resolution Agent - Internal Server Error

Content (please ensure you mask any confidential information):

When I run OOTB SR Resolution Agent, I get Internal Server Error, Response Status: 500. Please find below input and output of the agent.

Input
{
"headers": {},
"operation_type": "POST",
"resource_path": "/aiagent/getEnrichedSimilarSRs",
"serviceName": "cxservice-core",
"body_template": {
"objectType": "ServiceRequest",
"problem": "broadband light is blinking"
},
"query_dict": {}
}


Output
{
"responseStatus": 500,
"response": {
"error": "Error while invoking Fusion AI RAG Endpoint, Status : 500 , Error : {"title":"Internal server error","traceId":"000000000000000070e00384b3594985","details":[{"title":"Internal server error","detail":"Could not initialize class com.arjuna.ats.arjuna.coordinator.TxControl","errorCode":"FAI-50000","instance":"/","spanId":"353621c2af36669d"}]}"

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