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How to display LOVs of a custom field based on the queue?

in Help Desk 2 comments

Summary:

Hi Everyone,

We have a requirement to create a new SR custom field called "Resolution Category", which should be available at the point of resolution. The values (LOV) for this field should vary depending on the Queue.

Could anyone please confirm how we can achieve this requirement in the Redwood Helpdesk?

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25C

Code Snippet (add any code snippets that support your topic, if applicable):

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