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When a Help Desk ticket is resolved, there is no notification or feedback sent to the requester

in Fusion Service 1 comment

Summary:

Hello Team,

As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notifications or email in Dev3 instance.

For HR help Desk ticket creation as below:
1- Ticket creation update to agents
2- Ticket status as WIP, Resolved, or any update on ticket from Agent side.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25B (11.13.25.04.0)



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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