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Customer Promotional program approval workflow failing when lumpsum program approval rule exists

edited Sep 26, 2025 9:38AM in Channel Revenue Management 2 comments

Summary:

Customer is using both Lumpsum Program & Customer Promotional Program

The Lumpsum Program approval is based on Task.payload.getCustomerProgramResponse.result.lumpSumAmount attribute

But the Customer Promotional program approval is based only on program template code attribute

  1. For Lumpsum program the approval rule is: When lumpsum amount is > 0 then Approval Group A
  2. For Customer promotional program the approval rule is : When program template code = CUSTOMER_REBATE then approval Group B

I am facing challenge in the approval workflow for Customer promotional program as the work flow is completed with error due to the following reason:

An attribute in the FCTCHRMProgramDirectorRetail rule has a null value

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