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Absence Approval is escalating to the wrong line manager for approval

in Workforce Management

Summary: Absence Approval is escalating to the wrong line manager for approval. The employee (Gugu) submitted an absence transaction. Initially it went to the correct line manager (Jacqueline), but since Jacqueline did not approve in time the approval escalated to her line manager (Charles). However, Charles is her old line manager. Her new line manager is Olano. What is causing the absence to escalate to the old line manager?

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