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Issue with Suspend Reason Not Propagating to Pending Segmentable/Multiday Activity

edited Oct 10, 2025 8:49AM in Field Service 2 comments

Hello @Dima Buldakov

We’re encountering a challenge with segmentable/multiday activities where the suspend reason and suspend date/time are not being transferred to the initial pending activity created after suspension.

Although we provide a suspend reason during the suspension process, it remains accessible only on the suspended activity. This information is also missing from the master activity. Attempts to use message scenarios triggered on activity creation and suspension to copy these property values have been unsuccessful.

Could someone confirm if this is expected behavior for multiday activities? If so, please advise on any possible workarounds to retrieve or propagate the suspend reason and timestamp to the pending activity.

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