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Previous requests raised by Employee

in Help Desk 4 comments

Summary:

How can I display historical requests raised by the Employee? Agent when reviewing the current request would also like to view historical tickets raised by the employee.

Content (please ensure you mask any confidential information):

In HCM, we can add guided journey on the Redwood page to display any additional information which cannot be enabled via VB.

Is there any such option?

Version (include the version you are using, if applicable):

25C/25D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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