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How to Implement: "Auto-Compose Email to share AI-generated Resolution" by Internal Help Desk

in Help Desk 1 comment

Summary:

I'm trying to implement the AI ​​case for Internal Help Desk that's in the documentation.

"Auto-Compose Email to share AI-generated Resolution"

I'm using the documentation.

https://docs.oracle.com/en/cloud/saas/readiness/service/25b/shde-25b/25B-helpdesk-wn-f38505.htm#Steps-to-Enable

But the documentation isn't clear on the implementation, and I can't get it to work correctly.

Could you please help me with this point?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25B


Code Snippet (add any code snippets that support your topic, if applicable):

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