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Unable to View Past Conversations After Enabling SVC_EMAIL_ENABLE_PAST_CONVERSATIONS

in Sales

Summary:

We have enabled the outbound email profile option SVC_EMAIL_ENABLE_PAST_CONVERSATIONS by setting its value to 'Y'. However, while composing an email, we are still unable to view any past conversations attached or listed.

Could someone please assist in understanding why the past conversations are not appearing?


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