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GetAllRepresentatives function not working on OTL approval

edited 9:38AM in Workforce Management

We have multiple time admins and timekeepers in the system.
The OTL approval is using AOR to decide whether the timecard can be sent to line manager or auto approved
for this we are using AOR and using GetRepresentative function to check AOR of the requestor
but it is failing when we have multiple time admins or timekeepers
Oracle suggested to use GetAllRepresentatives function but it is returning error 
Can you please suggest (1) why GetAllRepresentatives function is not working (2) is there alternative option for us to use

GetAllRepresentatives("****_TIME_ADMIN",Task.payload.getRepresentativeListResponse.result) contains ApprovalTimeRecordGroup.createdBy

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