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Internal Transfer Order creation returns the auto-generated Sales Order with blanked Ship To

edited Oct 25, 2025 6:47AM in Order Management

Summary:

Internal transfer order is created by navigating to Supply Orchestration > Create Supply Request > select the Destination organization, search item, and input the details. Click Supply Details > input the details. Take note of the Supply Request Reference Number generated and then click Submit.

Navigate to Inventory Management > Manage Transfer Order> search for the Supply Request Reference Number as noted during Supply Request creation. Once results appear, then click Submit. Take note of the Transfer Order Number created.

Go to Order Management > Manage Orders > search for the Transfer Order Number in the Source Order field.

There is an auto-generated Sales Order from Internal Transfer Order, but there are missing Bill To and Ship To sites, even if the Customer Name has a configured Bill To and Ship To sites.

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