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Calling the Custom Ai Agent From Workflows

in Fusion Service 1 comment

Summary:

We have Created Custom Ai Agent which will send the Email.


Custom Ai Agent: This agent will pick the Null valued fields and make custom template and send an email to the customer.
We need to call this Custom ai agent from workflow when SR Created. I have made a setup as per the Document 

Still we are not able to receive the email, is there any setup I need to do.
Question:Custom ai agent will work based on some conversation right how come from workflow the Coversation willl happen?

How to Debug the for an SR whether Workflow working Or not?

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