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Support for Routing Plan to Limit Pending Activities per Technician

in Field Service 3 comments

Summary:

Hello Team / Experts,

We are working to implement routing plan that assign the activities but the routing configuration is allowed in a way that limits assignment to a maximum of two pending activities per technician throughout the day.

So we required to develop a routing plan that assign the activity periodically but limits only 2 pending activities that should assign to technician and this happens for all the day but with the specified rule only for 2 pending activities.

Content (please ensure you mask any confidential information):

We need the ability to configure Oracle Field Service (TOA-OFS) so that repair work orders are

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