Able to retrieve ACK File (DD) from the Bank portal, unable to update in settlement batches

Hi All,

For my client, we are enabling Direct Debit Functionality (with JPMC), however I am able to process it end to end and stuck up with the very last step.

The file transmitted from the Oracle has passed the bank validation and they are able to confirm it, for Acknowledgements also we are getting a file back from JPMC. However, the "Retrieve Funds Capture Acknowledgments" process is able to fetch the file from the bank server but it is not updating the details in the settlement batches.

Have anyone faced issue like this? Please help