Unable to change strategy assigned manually when we run collection process
Hi
We have account level strategy, which assigned based on profile and each profile has different score.
Profile A- Score 10-Strategy 1
Profile B- Score 20 -Strategy 2
Profile C- Score 30- strategy 3
However, when we assign strategy manually, e.g Profile A- Strategy 2 and run Collection processes
Collections Delinquency Management
Collections Scoring and Strategy Assignment - Strategy change - Yes
Update Collections Summary Data
Even after running program collection strategy did not change. Can anyone confirm, why it is not changing ?
Regards
Sourav
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