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Need Urgent Help - Manager unable to see Team Member's Journey under Team Journey

edited Jan 9, 2026 7:48PM in Journeys

Hello

Happy New Year everyone!

We recently went live with a Journey Project where we created a Journey with few task for Employee and one task for Manager approval. Employee part is working fine, however, Manager is not able to see any thing under Me - Journey - Team Journey or My Team - Journey - Team Journey. Manager is able to access the assigned task without any issue under My Task.

But we need Manager to see the information provided by employee so we cant use the My Task Tab. We have run the Ingest and ACL process but still Manager is not able to see anything under Team Journey. This feature is working fine in our Non Prod POD.

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