implementing an approval workflow for manual customer hold releases in Oracle.

Current Situation:

• Currently, manual release of customer holds is done without a system-tracked approval process.
• Our business requirement is similar to the Purchase Order approval cycle, where:
  • A release request is submitted in the system
  • Relevant approvers are notified automatically
  • A full history of requests and approvals is maintained

Request:
We would like advice on:

• Oracle configuration options to achieve this
• Possible customizations or enhancements
• Best practices for tracking and approvals
• Any recommendations for designing an effective approval workflow

Any guidance, sample configurations, or references to Oracle documentation would be greatly appreciated.

Thank you in advance!