Why does Send Dunning Letters end with an error?
Summary:
Hi all,
We are planning to implement Dunning Letters for specific customers in Oracle Fusion 25D. Our goal is a "lean" setup—we want to use Dunning functionality without implementing the full Advanced Collections suite (strategies, scoring, etc.).
Steps Completed So Far:
- Dunning Configuration: Created a new Staged Dunning Letter via Manage Dunning Configurations.
- Set Assignment: Added the necessary Set Assignment via Manage Business Unit Set Assignment.
- Customer Profile: Enabled "Send Dunning Letters" at the Customer Account level.
- Testing: Ran the "Send Dunning Letters" ESS program for a customer with a confirmed past-due balance.
The ESS process ends in Error. No output is generated, and the log file is not providing a clear root cause.
Tagged:
0