Disputes are in stale in the work list
Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):
Not Applicable
Description (Required):
Currently the system does not allow us to deal with disputes after 6 months as they go stale, meaning they then cannot be rejected or withdrawn, so even if a debt is paid the amount will stay as In Dispute in debt reports.
Also disputes over 2 year old are removed from Notifications/Worklist.
Use Case and Business Need (Required):
we are not using the automatic credit memo and is there any other workarounds.
Enhancement Request / Service Request:
Tagged:
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