Recap of 26A Help Desk, Case and Knowledge Features

Summary: Here is a list of features that were released in 26A. NOTE: To access the links to the videos, you must have a login to Oracle's video hub. For more information, go here.

	Feature Name & Description	Links to Release Notes, Webinars and Videos
AI highlights	Get AI Assistance (Employee Self‑Service) — Employees can chat with an AI agent to get answers from knowledge. If the AI can’t resolve it, it can help create a Help Desk request using the info already provided.	Release details: Click here for Release Notes Webinar: Click here for Webinar Video Hub Link: Click here for Video