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DCL Field Value Becoming Blank When Using Show Field Condition in Redwood Layout (Service Request)

in Sales 1 comment

Hi,

In Redwood layouts (Service Request UI), we are facing an issue where a DCL field becomes blank after saving the record.

The DCL field is configured with a Show Field condition based on several approval DCL fields. However, after saving the Service Request, the value of the DCL field gets cleared.

Question:
Is this the expected behaviour in Redwood dynamic layouts?

What is the recommended approach to prevent the DCL field value from being cleared when using conditional visibility?

Babasaheb Pandhare

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