Is it possible to configure due dates, ticket escalation to manager, and quick responses in the Help

Hello,

We would like to understand whether it is possible to configure the following functionalities within the Help Desk module:

• the possibility to set a due date for Help Desk tickets in order to manage request deadlines;
• the possibility to escalate tickets to a manager;
• the possibility to use quick responses (for example using # to insert predefined answers).

Could you please confirm whether these features are available in the Help Desk module and whether they can be configured in our current environment?

Thank you in advance for your support.