What steps can we take to fix managers/admins not seeing employee time cards in production?

In Oracle Fusion HCM, the manager and administrator are unable to view an employee’s time cards, even though time entries exist in the employee’s record. We have run the Resubmit Time Cards process, but the issue remains unresolved. This problem is occurring only in the production environment. Please advise what additional processes we can run or checks we can perform from our end to help resolve this case.