Integration Flow for Project-Based Sales Orders (Service Items)
Hi everyone,
I am looking for clarity on the standard integration flow between Order Management (OM) and Projects (PPM) for Service Items (non-shippable).
Specifically, I’d like to understand:
Integration Points & Data Flow: How do OM and Projects sync for service-based orders? At what points does OM interact with Projects (e.g., at Submission or other stages)?
Process: Does this require any specific ESS job or a Custom Orchestration step to pass the Project/Task details?
Billing: How is the billing information passed from OM to Projects? Is there a particular ESS job that needs to run, or does the Project module get updated automatically once the Sales Order line is closed?
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