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Approval Notifications (Email and Bell) Missing After Identity and Access Management Update

in Payables, Payments & Cash Management

Summary:

Hi All –

We are currently experiencing an intermittent issue with workflow notifications following the IAM update applied on March 28, 2026 and wanted to see if others are encountering something similar.

The issue impacts both GL Journal and AP Invoice approval workflows. Notifications (both Bell and Email) are not consistently generated - some transactions trigger notifications as expected, while others do not generate any notification at all. This behavior appears random and has been difficult to consistently reproduce. It's also only impacting 2 users that we know of (see more on that below)

What we’ve validated so far:

  • User notification preferences are set to both Email and Bell
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