Absence approved in Core HR but not reflected in PPM Scheduled Resources

Hello,

We have configured a custom Absence Type with an Absence Plan of type Not Entitlement.

The process works as follows:

• The absence is entered via Add Absence
• The absence request can be submitted and approved by the manager
• Once approved, the absence:
  • appears correctly in Team Time Card
  • has the correct approved status

However, we are facing an issue on the PPM (Project Portfolio Management) side.

Issue

Approved absences are not reflected in PPM Scheduled Resources / Resource Schedule.

Example:

• Resource Henri OTL1 has several absences entered and approved:
  • some in May
  • others in July
• These absences are correctly:
  • approved by the manager