How to monitor / track emails sent by HR Help Desk Object Workflows?

Hi everyone,

we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment).

I would like to know if there is any standard way to monitor or track the emails sent by these Object Workflows, for example:

• a log or history of notifications sent,
• a view/report where we can verify which requests triggered an email and when,
• or any recommended best practice (audit fields, BI/OTBI reports, etc.) to achieve this.

At the moment, we only see whether the workflow condition should fire, but we don’t have clear visibility on the