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Oracle Cloud Account Sign In MFA authenticator bypasscode invalid eventhough it is not expired

in OCI - General

Summary:

I am an oralce support staff. Trying to login into

MFA not working due to mobile device registered long back not working to receive the authentication. alternative login bypass code not accepted by cloud console validation failed with invalid bypasscode. Inspite of bypass code is still valid and working


Content (please ensure you mask any confidential information):

Oracle Cloud Account Sign In this is the tenancy i created sureshkcloud long back. My retistered mobile nokia 5.1 plus is not working, but still this is the mobile registered as mobile authenticator. Tried to use bypass code generated, but cloud signin not accepting the bypasscode stating it is invalid. Now i am not able to login to cloud "……identity.oraclecloud.com/ui/v1/signin". First cloud console is not validating "…..identity.oraclecloud.com/ui/v1/myconsole", this console page has the correct and latest Mobile i am using for my regular oracle sign in authentication. I am not clear how to rectify this issue wherein one console has correct

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