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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) … -
Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
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Free Tier: Compute instance stuck in 'Terminating' for over 7 days (Region: us-phoenix-1)Summary: Compute instance stuck in 'Terminating' state for over a week, deadlocking the boot volume. Requesting backend assistance to force-clear the instance and detach…
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unable to restart instanceSummary: unable to restart instance Content (please ensure you mask any confidential information): After my instance was stopped by the system, it can no longer be resta…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My long-standing OCI Always Free Ampere A1 instance has been administratively disabled, and I cannot resize it to comply with the updated Always Free allocation…
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Stuck in Upgrade Workflow - Cannot add payment method or upgradeHello, my Free Tier account has been stuck in the "Upgrade in progress" status since creation. The upgrade button and add payment method buttons are disabled, and I cann…
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Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enableSummary: Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enable Content (please ensure you mask any confidential information): My Always F…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free Ampere A1 instance was administratively disabled after the recent change to the Always Free compute limits. The instance is currently configured …
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Oracle Cloud Free Tier account creationHi, I'm trying to create my first Oracle Cloud Free Tier account and consistently hit an account-creation error at the very final step. What happens: My payment card is …
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Upgrade APEX 24.2 to the latest APEX 26.x release.Hi Team, We are currently running Oracle APEX 24.2. During previous upgrades, we used the English-only APEX installation zip file. We are now planning to upgrade from AP…
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Always Free A1 disabled in Chuncheon: zero limits, boot backup available. Data recovery?Hello Oracle team and community, I have an Always Free-only tenancy in South Korea North (Chuncheon), ap-chuncheon-1, which is my home region. I have not upgraded to Pay…
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Request to re-enable disabled Always Free A1 instance after reducing usage to 2 OCPU / 12 GBHello, My remaining Oracle Cloud Always Free Ampere A1 instance is currently disabled and cannot be started. Previously, I had two VM.Standard.A1.Flex instances, each co…
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Resolved, no further commentsResolved, no further comments
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[Urgent] Account Takeover / IAM Lockout - Tenancy: closrHi Oracle Team, I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy. Tenancy Details: Tenancy Name: clos…
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OCI signup blocked after successful card verification in VietnamSummary: OCI Free Tier signup fails after successful card verification with a "Forbidden - The number of requests has been exceeded" error. Content (please ensure you ma…
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OCI Free Tier tenancy-wide authorization error after Always Free instance disabledSummary: I can sign in to OCI Console, but I no longer have permission to access any service or resource. Content (please ensure you mask any confidential information): …
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Free tier instance disabledUnable to start instance: Instance ocid1.**** is disabled and will not accept any action requests. Please contact customer support to reenable. About an hour ago, my fre…
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Always Free A1 instance disabled without prior email notice — unable to resize or back up dataMy VM.Standard.A1.Flex instance was recently disabled after the Always Free A1 resource allocation was reduced. The instance is currently configured with 3 OCPUs and 23 …
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Free Tier to Pay As You Go upgrade stuck in progress for 5+ daysHello, I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026. The credit card verification was successfully processed …
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Free Tier to Pay As You Go upgrade stuck in "Upgrading" since Aug 17 – A1 instance already stoppedSummary: Free Tier to Pay As You Go upgrade has been stuck in “Upgrading” since August 17, 2026. My existing Ampere A1 instance has already been stopped, while the accou…
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Always Free A1 instance disabled after Aug 18 — can't start, resize, or upgrade to PAYGSummary: Always Free A1 instance disabled on Aug 18, all recovery paths blocked, SR unanswered. Content (please ensure you mask any confidential information): Hi, my Alw…
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Can OCI IAM Export Users and Groups and Email the Report Daily?Summary: Looking for a standard or recommended approach to automatically export OCI IAM users and groups and send the report to recipients on a daily schedule. Content (…
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Free Tier signup blocked error — manual review requested (Incident 260820-001112)Summary: OCI Free Tier signup fails at the final step with an "identity location" error. Support ticket has been open for over 2 weeks with no resolution. Content (pleas…
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PAYG upgrade initiated before the restoration deadline, but still pendingI found a response on another Customer Connect discussion that appears directly relevant to my situation. An Oracle employee stated on August 20 that customers whose A1 …
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WAF - OCIHi Team, We have OCI WAF policy attached to OCI load balancer. We have hit 429 errors reported by user. We reviewed the provided OCI WAF logs and the rate-limiting confi…
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MFA Reset Request – EVENT-TRIALS account without payment methodHello Oracle Team, I am unable to access my OCI tenancy because I lost access to the device where my MFA authenticator was configured. I still have access to my register…
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A2 flex Invalid ratio of memory in GB to OCPUs. Current ratio: 3.0. Valid ratio range: 0 - 0 errorHello, i've been getting this error when trying to make a new A2 flex instance. Can anyone help? A1 is always out of capacity.
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OCI WAF PolicyHi Team, We have receieved 429 ratelimit error in oci waf policy logs which is attached to oci load balancer. Client IP shown as 167.***.**.17 xForwardedFor: 38.***.***.…
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Why can't I recreate an Ampere A1 instance?Summary: Hello, I'm having the following problem. I'm creating my instance with the following characteristics: VM.Standard.A1.Flex 2 OCPUs 12 GB RAM When creating the in…