To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Free Tier signup blocked: "maximum number of sign-up attempts reached"Summary: Hi, I'm trying to sign up for the Oracle Cloud Free Tier using tpulkit097@gmail.com with home region India West (Mumbai). After a few attempts during card verif… -
PAYG account Upgrade stuck for 60 daysMy Free Tier to pay as you go upgrade has been stuck in progress. At 2026-10-31 08:07 UTC an Oracle system action stopped my only instance (VM.Standard.A1.Flex, mx-quere…
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E2 Micro unavailable in Chicago despite 2 available cores in AD-2Summary: Hello Oracle Cloud Community, I am using an Oracle Cloud Free Tier account with Chicago (ORD) as my home region. I am trying to deploy an Always Free VM.Standar…
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Oracle Cloud Free Tier signup failed — Incident 261016-001563 unanswered for 17 daysHello Oracle Cloud Team and Community, I am seeking assistance with my unresolved Oracle Cloud Free Tier signup issue. Existing Incident: 261016-001563 I submitted this …
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Oracle Cloud Free Tier to Pay As You Go Upgrade Stuck in Progress Since October 19, 2026Summary: Oracle Cloud Free Tier to Pay As You Go upgrade has been stuck in "In Progress" since October 19, 2026. All requested steps have been completed, including addin…
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OCI DevOps private GitHub BUILD fails at source fetch: RelatedResourceNotAuthorizedOrNotFoundSummary: An OCI DevOps automatic Managed Build for a private GitHub repository failed while fetching source, before any build stage. The external GitHub connection now v…
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Legitimate user, 3 Free Tier signups all rejected — request manual reviewSummary: Free Tier signup stuck: card verified but account never provisioned; later attempts auto-rejected. Requesting manual review. Content (please ensure you mask any…
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Cannot access OCI Free Tier account — password reset emails not receivedHello Oracle team, About two months ago, I successfully registered for Oracle Cloud Free Tier and created a compute instance. After a period of inactivity, I can no long…
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Always Free Compute Instance Disappeared After Trial Expiration – Data RecoveryUrgent: Always Free Compute Instance Disappeared After Free Trial Expiration – Data Recovery Request Hello Oracle Cloud Team, I am requesting assistance with a missing O…
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I cannot reset my cloud passwordSummary: I have been trying to reset my password for a week but I never receive the reset link. There must be some other way! Content (please ensure you mask any confide…
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Cannot reset password, reset email not arriving (Free Tier, production workloads)Username: ocigalaxyhost. Registered email: o***@g***.com.br. Home region: [região]. Cloud Support Chat reference: 261024-001086. A manual password reset was triggered by…
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reset passwordSummary: Hello, If always free oracle employee account is not receiving password reset email even after contacting the OCI chat and still didn't get the reset password e…
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Help recovering missing OCI instance and existing boot volumeMy OCI compute instance is no longer visible in the OCI Console dashboard or in the instance list when queried through the OCI CLI. However, its original boot volume sti…
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Urgent recovery blocked by A1 capacity in Mumbai AD-1 — original disks and backups preservedSummary: Our business accounting system, client records, and quotations are inaccessible after our Free Trial expired. Following Oracle support’s advice, I created full …
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OCI Free Tier A2.Flex instance disabled — unable to startSummary: My OCI Free Tier VM.Standard.A2.Flex instance in Frankfurt is stopped and cannot be started because the console reports that it is disabled. I need help identif…
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LoadBalancer from tree tier disappearedSummary: The loadbalancer from the always free tier has disappeared, when trying to recreate it says the limit has been reached. Content (required): The loadbalancer fro… -
RMAN from a Compute InstanceSummary How to backup to object storage using RMAN from compute instanceContent We have a database on a compute instance. I need to back it up. I cannot shutdown the dat…
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How to rotate/regenerate OCI Object Storage credentials used by ARCSSummary: We use OCI Object Storage buckets to store ARCS attachments. In ARCS, the Object Storage connection is configured with a URL, username, and password/credential.…
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The load balancer has mysteriously disappearedSummary: I did have Load Balancer on my always free tenancy and now it's mysterious gone. Content: It seems Load Balancer just disappeared . . I'm 100% sure that I didn'…
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LoadBalancer from tree tier disappearedSummary: The loadbalancer from the always free tier has disappeared, when trying to recreate it says the limit has been reached. Content (required): The loadbalancer fro…
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OCI Always Free A2.Flex instance disabled — unable to startSummary: My OCI Always Free VM.Standard.A2.Flex instance in Frankfurt has been administratively disabled. The console refuses all actions, and I cannot open a technical …
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VM Standard A1 Flex instance has been disabled despite being within limitsSummary: Hi as you can see from the title I have an issue where a week after my free trial expired my instance was disabled and the chat could not help me without tellin…
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Upgrade to Pay As You Go stuck in "Upgrade in progress" for 1 week (Ref: OCS-10267734)Summary: Account upgrade from Free Tier to Pay As You Go stuck in "Upgrade in progress" for 7 days (Order Ref: OCS-10267734). Content: Hello Oracle Team and Community Ad…
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PAYG upgrade workflow stuck in progress (Plan Reference: 42187506)Summary: Free Tier to Pay As You Go Upgrade Stuck in Progress Indefinitely - Plan Reference: 42187506 Content (please ensure you mask any confidential information): Acco…
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Free Tier createAccount HTTP 400 — Incident 261024-001281 — request manual provisioningHello, I need help completing Oracle Cloud Free Tier provisioning. - Signup email: [removed] - Intended Cloud Account Name / tenancy: ssfightcq - Home region: Singapore;…
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OCI Free Tier account terminated - Live Chat referred me here for assistanceSummary: OCI Free Tier account reported as terminated after an MFA recovery request. Live Chat referred me to this forum for further assistance. Content: Hello Oracle te…
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Will my A1.Flex instance remain Always Free after my trial expires?My Oracle Cloud Free Trial expired on October 18, 2026. I have an existing VM.Standard.A1.Flex instance created on September 18, 2026, in me-dubai-1. The instance was or…
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OCI Email Delivery: Gmail rejects messages with 550 5.7.1 — shared IP reputation on Always FreeSummary Gmail rejects legitimate personal emails sent through OCI Email Delivery with SMTP error 550 5.7.1 (UnsolicitedMessageError). I am using Oracle Cloud Always Free… -
WAF configuration for CVE-2026-109618 CVE-2026-109619Good Day, How do i add protection against CVE-2026-109618 CVE-2026-109619 on OCI WAF? Thanks
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14 Days of Complete Silence & An Infinite Runaround: Documented Breakdown of Oracle's Broken SupportDear Oracle Community and OCI Leadership, I am posting this publicly not merely out of frustration, but to document a systemic failure in Oracle’s onboarding and custome…