To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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OCI Free Tier signup fails after successful debit-card verification — account creation errorHello Oracle Cloud Community, I am trying to create my first Oracle Cloud Free Tier account, but I have been unable to complete the signup for almost one month. I would … -
Deleted accountHi, there. i was a PAYG customer for many years until my account (under the name bugattiboy01) and all servers / access was deleted without any prior notification and no…
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Oracle Cloud Free Tier to PAYG Upgrade Stuck in Progress Since October 12Hello everyone, I submitted a request to upgrade my Oracle Cloud Infrastructure account from Free Tier to Pay As You Go (PAYG) on October 12, 2026. The card verification…
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Password reset email never arrives, but other emails from the same sender do (Free Tier tenancy)Summary: Hello, I'm locked out of my Free Tier tenancy: the password reset emails never arrive. Account email (username): v***@gmail.com What I've already tried: Clicked…
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Always Free A1 disabled in Chuncheon: zero limits, boot backup available. Data recovery?Hello Oracle team and community, I have an Always Free-only tenancy in South Korea North (Chuncheon), ap-chuncheon-1, which is my home region. I have not upgraded to Pay…
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When i try sign in OCI i get response "That name didn't work, want to try again?"Timeline 2 Aug 2026: I registered an Oracle Account and an OCI Free Tier account. Region/country: Indonesia. 12 Aug 2026: I received an email titled “You have 20 days le…
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VM.Standard.E2.1.Micro - Stuck in processing after hardware failureSummary: I have two Free Tier E2.1.Micro instances that stopped and are now stuck after what seems like a hardware failure on a node and they are stuck in "Processing" "…
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Free account stuck upgrading to paidYour upgrade is in progress. You will receive an email confirmation when your upgrade is completedMessages region has new messages. Press F6 to navigate.Plan reference 1…
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URGENT: OCI Free Tier tenancy terminated — request for data recoveryHello Oracle team, My OCI Free Tier tenancy was recently terminated by the system without any warning or explanation. I contacted Oracle Cloud Support through the offici…
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OCI Free Tier account access recovery — password reset emails not receivedSummary: Unable to access an OCI Free Tier account because password reset emails are not received. Oracle live chat directed me to this forum. Content: Hello Oracle team…
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Always Free Instance stuck in MODIFIED state and cannot reboot or terminate - ap-chuncheon-1Content (please ensure you mask any confidential information): Hello, My Always Free instance has been stuck in the "MODIFIED" state for hours. I have tried to reboot an…
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Long-standing Free Tier Account (Active since 2021) SuspendedHello Oracle Community Team and Moderators, I am writing to respectfully request assistance regarding my OCI account, which was unexpectedly suspended on October 8th, 20…
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Free Tier tenancy termination requested in Oct 2025 never completed, cannot log in or sign up againHello, I requested the termination of my Oracle Cloud Free Tier tenancy in October 2025. Almost a year later, the account still shows as "pending delete". As a result: I…
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I can't login to my Oracle Cloud accountSummary:I can't login to my Oracle Cloud account Content (please ensure you mask any confidential information): Dear Account Manager: My Oracle Cloud Account has a probl…
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Unable to Restore Instance from Existing Boot Volume – VM.Standard.A1.Flex Out of CapacitySummary: Hello Oracle OCI Community, I am trying to restore my previous OCI compute instance using its existing Boot Volume. The original instance is no longer available…
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My IPSec got deleted without my knowledge and no logSummary: About 1-2 hours ago, my IPSec are all deleted without any audit log. Content (please ensure you mask any confidential information): I have been using the IPSec …
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Authorization failed or requested resource not foundHello, I'm unable to access any resources in my Oracle Cloud Free Tier account, and I was directed here by Oracle chat support (Incident ID: 261013-000103). Account deta…
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Baremetal or VM in DR site for eBSSummary Baremetal or VM in DR site for eBSContent while moving an eBS customer to cloud, primary datacenter and DR would be in different regions . In case of a total fai…
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MFA Reset Request - Always Free - lost phonePlease reset MFA on my Always Free OCI tenancy. Registered email: 958863987@qq.com Tenancy name: e58863987 Identity domain: OracleIdentityCloudService Phone used for MFA…
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Can't login to Oracle cloud for about a weekSummary: I can't login to my Oracle Cloud account Content (required): About a week ago I tried to login to my account after a small break (~2 weeks) but I was getting an…
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Request to remove outbound TCP port 25 restriction for OCI Free TierHello Oracle OCI team, I am using an OCI Free Tier / Always Free VM in the India West (Mumbai) region to host a self-hosted email verification application. The applicati…
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Oracle SEHA on OCI Compute: Is VIP/SCAN VIP failover supported?Hello, I am building an Oracle SEHA environment on OCI Compute and would like to understand whether VIP and SCAN VIP failover is supported on OCI. Environment Oracle Gri…
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Free trial instance subscription failedSummary: I tried to get the free cloud trial.I followed all the process, paid the fees, receive the 2FA OTP by SMS and validated. When i click on start free trial which …
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OS patching option on the OCI consoleSummary: OS patching option on the OCI console I am used to patching the DBCS system with dbli ( https://docs.oracle.com/en/cloud/paas/base-database/update-dbcli/index.h…
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OCI A1 VM stuck STOPPING for over two days during mandatory reboot migrationSummary: OCI A1 VM remains STOPPING for more than two days during mandatory evacuation/reboot migration; support and Manager Action are already open. Content (please ens…
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Free Tier signup blocked because previous OCI account was closedHello, I previously had an Oracle Cloud Infrastructure account, but the account was closed due unavoidable cirsumstance and on my behalf because i cant use the account's…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free Ampere A1 instance in eu-frankfurt-1 has been administratively disabled. The instance is currently configured with 4 OCPUs and 24 GB RAM. I need …
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Always Free A1 disabled at 2 OCPU / 12 GB; boot storage reduced to 194 GBSummary: A Free Tier VM.Standard.A1.Flex instance (2 OCPUs / 12 GB RAM) in eu-frankfurt-1 is administratively disabled and cannot start, even after active boot storage w…
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downloading data from a boot volumeSummary: I just logged into the console and my instance is gone. Apparently, they performed maintenance, migrated it, and it disappeared. Only the boot volume remains. I…
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OCI Free Tier signup fails after successful card verification on both desktop and mobileSummary: OCI Free Tier signup consistently fails at the final Cloud Account creation step, even though payment card verification succeeds. Content: Hello Oracle Cloud Co…