To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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Oracle Cloud Free Tier Account – Unable to Sign In Due to Login PolicyHello Oracle Support Team, I registered for an Oracle Cloud Free Tier account some time ago. Oracle required me to configure a security policy and enable two-factor auth… -
Free Tier MFA Reset Locked Out - Billing AddressSummary: Hello, I am completely locked out of my Always Free OCI tenancy because I lost access to my MFA authenticator app and do not have bypass codes.I tried resolving…
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Ampere instance disabled – Unable to recreate in UK-LONDON-1-AD-1 due to Out of CapacitySummary: Always Free Ampere instance disabled – Trapped in UK-LONDON-1-AD-1 due to Out of Capacity Content (please ensure you mask any confidential information): Hello, …
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Request to a Moderator regarding OCI account applicationSummary: Hi, I applied for an OCI Free Tier account approx 5 days ago and my transaction verification hold cleared successfully with my bank. Unfortunately, My registrat…
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OCI Free Tier sole administrator locked out after iPhone replacement – Live Chat MFA recovery loopSummary: I am the sole administrator of an OCI Free Tier tenancy. I reinstalled my iPhone and lost my Oracle Mobile Authenticator registration. I have no bypass code and…
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Compute instance disabled, Upgrade to Paid Account page also brokenSummary: Free Tier compute instance disabled and cannot be started. Also cannot self-upgrade to Paid Account because the upgrade page throws an error, and cannot open a …
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MFA/2FA Reset request - live chat cannot helpSummary: Live chat agent says they are unable to assist with free tier MFA/2FA and instructed me to use this forum to request assistance. Content (please ensure you mask…
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VM.Standard.A1.Flex in ap-mumbai-1 stuck at ~50 Mbps public internet despite 4 Gbps advertisedHello, I am seeing an apparent public internet throughput cap on my OCI compute instance and would appreciate help confirming whether this is an OCI-side limit or issue.…
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Clarification: Ampere A1 Always Free Entitlement on PAYG Tenancy (4 OCPU vs 2 OCPU)Summary: Seeking official confirmation on whether Pay As You Go (PAYG) tenancies still retain the 4 OCPUs / 24 GB RAM Always Free allowance for VM.Standard.A1.Flex, or i…
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Always free A1 instance not showing on the accountSummary: Alwasy free A1 instance not showing after upgrading to pay as you go account. Content (please ensure you mask any confidential information): Hi There, My instan…
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Free Tier MFA recovery blocked by unavailable historical card details — Incident 260904-001261Summary: I am the sole administrator of an OCI Free Tier tenancy and lost access to my MFA device. Oracle Live Chat confirmed that the standard MFA reset cannot proceed …
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Always Free tenancy - sole admin locked out; reset emails never arrive. Escalation path?Hello Oracle Community, I am the sole administrator of an Oracle Cloud Always Free tenancy and I am completely locked out. I have read many similar threads here and woul…
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Password reset emails not arriving — account confirmed active by chat supportSummary: Free Tier account locked out, reset emails never arrive, site down with 522 error Content (please ensure you mask any confidential information): I've been locke…
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Free Tier signup failed after successful card verification – “Unable to complete your sign-up”Summary: Free Tier signup failed after successful card verification – “Unable to complete your sign-up” Content (please ensure you mask any confidential information): He…
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Oracle Cloud Always Free signup failed after successful debit card verificationSummary: Content (please ensure you mask any confidential information): Hello Oracle Cloud team, I am trying to create my first Oracle Cloud Always Free OCI account from…
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Always Free A1 instances disabled and cannot be started after reducing resources to 2 OCPU / 12 GBSummary: Both of my Always Free VM.Standard.A1.Flex instances are disabled and cannot be started, despite being within the current Always Free limits. Content (please en…
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Oracle Cloud Free Tier account creation blocked — Incident pending for 10 daysSummary: Oracle Cloud Free Tier signup fails after successful card verification. Customer Service Incident 260904-001046 has been pending for 10 days without a response.…
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Can Oracle SEHA be deployed on OCI Compute instances?Hello, I am planning to build a test environment with the following configuration: - OCI Compute Instances (2 nodes) - Windows Server 2022 - Oracle Grid Infrastructure 1…
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OCI FREE TIER PASSWORD RESET LINK NOT RECEIVEDSummary: Free Tier Account Locked Out / Reset Email Blocked Content (please ensure you mask any confidential information): Hello OCI Community Team, I am locked out of m…
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Always Free E2.1.Micro stuck in Processing after reboot migration window endedSummary: An Always Free VM.Standard.E2.1.Micro instance in ap-singapore-1 remains unreachable after its required reboot migration window ended. The maintenance event is …
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[ACCOUNT ACCESS ISSUE] Password Reset Email Not Arriving — Suspected Account Compromise (Free Tier)Hello OCI Community Support Team, I am unable to receive the password reset email for my Free Tier OCI account and I suspect my account may have been compromised. Here a…
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[Closed/Redirected] PAYG Upgrade Support Query[Updated] This issue is being handled through official support channels as requested by the moderator. Details have been removed for security purposes.
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Free Tier sign-up fails at email verification, two different email addressesSummary: Cannot complete Oracle Cloud Free Tier sign-up. Every attempt fails at the email verification step with "email verification unsuccessful Content (please ensure …
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Not Receiving Password Reset Email for Free Tier OCI AccountQuestion Why are sign-up and password reset emails not being delivered to Hotmail accounts in Oracle Cloud Free Tier tenancies, while the same Hotmail accounts work in p…
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Free tier instance disabledUnable to start instance: Instance ocid1.**** is disabled and will not accept any action requests. Please contact customer support to reenable. About an hour ago, my fre…
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AI Agent Studio 26A – Dynamic Effective-Of Header Parameters Not Resolved in Business ObjectSummary: In AI Agent Studio (26A), dynamic parameters passed in the Business Object headers are not getting resolved, causing an Invalid Effective-Of header error. Conte…
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Always Free A1 instance disabled and cannot be started - re-enable or recovery guidance requestedSummary: Always Free A1 compute instance in Saudi Arabia Central (Riyadh), region me-riyadh-1, is administratively disabled and cannot be started or resized. OCI Support…
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unable to restart instanceSummary: unable to restart instance Content (please ensure you mask any confidential information): After my instance was stopped by the system, it can no longer be resta…
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Unable to upgrade Free Tier to PAYG because billing country is lockedSummary: I am trying to upgrade my OCI Free Tier account to Pay As You Go. However, the billing country associated with the account is set to China Mainland, while I now…
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …