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Oracle Cloud Free Tier signup failed — Incident 261016-001563 unanswered for 17 days

in OCI - General

Hello Oracle Cloud Team and Community,

I am seeking assistance with my unresolved Oracle Cloud Free Tier signup issue.

Existing Incident: 261016-001563

I submitted this incident to Oracle Help on October 16, 2026, and received an automated acknowledgment stating that my request was in the queue.

I followed up by replying to the original email on October 24, but as of November 2, 17 days have passed without any substantive response.

My registration issue:

  • I am attempting to create my first Oracle Cloud Free Tier account.
  • My physical, bank-issued Mastercard successfully passes the payment verification step.
  • Account creation consistently fails at the final step with "We're unable to complete your sign-up."
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