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Disabled Ampere instance after Free Trial ended: temporary access to recover personal data

in OCI - General 1 comment

Hello Oracle team,

My Free Trial ended on November 3, 2026. My Ampere A1 instance (4 OCPU, 24 GB RAM) in mx-queretaro-1 was disabled. Both START and resizing to the currently displayed Always Free allowance (2 OCPU, 12 GB RAM) fail with: "Instance is disabled and will not accept any action requests. Please contact customer support to reenable."

This server hosts a personal assistant for my personal projects. I need to recover my own files. A full boot volume backup is AVAILABLE (86 GB backup of a 200 GB boot volume), but I do not have a downloadable copy. Creating an image/export asks for a paid upgrade. I already tried creating a replacement instance and could not complete it without payment.

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