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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My long-standing OCI Always Free Ampere A1 instance has been administratively disabled, and I cannot resize it to comply with the updated Always Free allocation… -
Active PAYG account, no CSI, no self-service PTR option - literally no route to Technical SupportI've been an Oracle Cloud customer for over 5 years now, and in all that time I've never actually had a working support entitlement on this account. This PTR request is …
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Title: Both of my Always Free A1 instances were disabled — please help re-enable themHello Oracle OCI Team, I have an OCI Always Free account with two VM.Standard.A1.Flex instances. Both instances were disabled following the recent change to the Always F…
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Generic account creation error on Oracle Cloud Free Tier signupSummary: Generic "an error occurred while creating your account" error on every OCI Free Tier signup attempt, despite verified accurate info. Support ticket open 3+ days…
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Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
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VM Data recoveryMy existing Oracle Cloud Always Free Ampere A1 instance was administratively disabled as part of the August 2026 Always Free compute-limit change. The instance is curren…
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Always Free A1 instance disabled after trial end - please re-enableHello Oracle Support / Community, Please escalate this to OCI Compute operations for a manual re-enable. My existing Always Free Compute instance is provider-disabled an…
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docker login i/0 time outSummary: i/o Time out error. when i try to login to docker from OCI Cloud Shell. I have setup OCI Cloud Shell as per instruction 1. Updated the context 2. updated the re…
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Upgrade to PAYG blocked: cards instantly declined by Oracle Pay, no bank auth - SR 260806-000399Hello Oracle team and community. My tenancy densirein (home region Mexico Central/Queretaro, account denis@rein.cr, account type Promo, plan reference 29350004, Free Tie…
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Free Tier to Pay As You Go upgrade stuck in progressHello Oracle OCI Team, I requested an upgrade of my Oracle Cloud account from Free Tier to Pay As You Go several days ago, but the upgrade is still stuck in progress. Th…
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Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enableSummary: Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enable Content (please ensure you mask any confidential information): My Always F…
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Password reset dispatched by Oracle Chat Support but never delivered — Free TierSummary: Oracle Chat Support triggered a password reset from their side and confirmed it was dispatched, but it never reached my mail server. I'm the sole administrator …
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Error response from daemon: Get "https://phx.ocir.io/v2/": unknown: UnauthorizedSummary: Error trying to log into the oci registry through docker. Getting the following error: Error response from daemon: Get "https://phx.ocir.io/v2/": unknown: Unaut…
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Free Tier: Compute instance stuck in 'Terminating' for over 7 days (Region: us-phoenix-1)Summary: Compute instance stuck in 'Terminating' state for over a week, deadlocking the boot volume. Requesting backend assistance to force-clear the instance and detach…
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Reducing VM.Standard.A1.Flex OCPU to 2 and Memory to 12GBHello to you, I got an alert that my instance was stopped because of new imposed limits and I tried editing it to reduce this but got this error. API Error Instance ocid…
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Always Free A1 instance disabled – unable to resize to 2 OCPU / 12 GBHello, My Always Free VM.Standard.A1.Flex instance in US East (Ashburn) has been disabled. It was originally configured with: 4 OCPUs 24 GB RAM Shape: VM.Standard.A1.Fle…
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All free tier instances stopped and cannot be startedSummary: All free tier instances stopped and cannot be started with "Instance (…) is disabled and will not accept any action requests. Please contact customer support to…
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PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) …
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Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…
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Stuck in Upgrade Workflow - Cannot add payment method or upgradeHello, my Free Tier account has been stuck in the "Upgrade in progress" status since creation. The upgrade button and add payment method buttons are disabled, and I cann…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free Ampere A1 instance was administratively disabled after the recent change to the Always Free compute limits. The instance is currently configured …
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Oracle Cloud Free Tier account creationHi, I'm trying to create my first Oracle Cloud Free Tier account and consistently hit an account-creation error at the very final step. What happens: My payment card is …
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Upgrade APEX 24.2 to the latest APEX 26.x release.Hi Team, We are currently running Oracle APEX 24.2. During previous upgrades, we used the English-only APEX installation zip file. We are now planning to upgrade from AP…
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Always Free A1 disabled in Chuncheon: zero limits, boot backup available. Data recovery?Hello Oracle team and community, I have an Always Free-only tenancy in South Korea North (Chuncheon), ap-chuncheon-1, which is my home region. I have not upgraded to Pay…
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Request to re-enable disabled Always Free A1 instance after reducing usage to 2 OCPU / 12 GBHello, My remaining Oracle Cloud Always Free Ampere A1 instance is currently disabled and cannot be started. Previously, I had two VM.Standard.A1.Flex instances, each co…
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Resolved, no further commentsResolved, no further comments
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[Urgent] Account Takeover / IAM Lockout - Tenancy: closrHi Oracle Team, I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy. Tenancy Details: Tenancy Name: clos…
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OCI signup blocked after successful card verification in VietnamSummary: OCI Free Tier signup fails after successful card verification with a "Forbidden - The number of requests has been exceeded" error. Content (please ensure you ma…
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OCI Free Tier tenancy-wide authorization error after Always Free instance disabledSummary: I can sign in to OCI Console, but I no longer have permission to access any service or resource. Content (please ensure you mask any confidential information): …