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Password reset email never arrives, but other emails from the same sender do (Free Tier tenancy)

in OCI - General

Summary:

Hello,

I'm locked out of my Free Tier tenancy: the password reset emails never arrive.

  • Account email (username): vicentejudge35@gmail.com

What I've already tried:

  • Clicked "Forgot Password" on the sign-in page multiple times over several days — nothing ever arrives.
  • Contacted live chat support (agent: Ahmed). He confirmed the reset email shows as "sent" on his side and re-sent it twice — still nothing arrived.
  • Checked inbox, spam/junk, All Mail, and mail filters; added Oracle senders to contacts; checked Gmail's blocked-addresses list. My mailbox works fine with all other senders.

Evidence that narrows it down:

  • I registered a separate community forum account with the same email address, and the forum verification email arrived without any issue.
Tagged:

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