Cloud at Customer
Discussion List
-
Free account stuck upgrading to paidYour upgrade is in progress. You will receive an email confirmation when your upgrade is completedMessages region has new messages. Press F6 to navigate.Plan reference 1… -
Always Free Instance stuck in MODIFIED state and cannot reboot or terminate - ap-chuncheon-1Content (please ensure you mask any confidential information): Hello, My Always Free instance has been stuck in the "MODIFIED" state for hours. I have tried to reboot an…
-
OCI Free Tier account access recovery — password reset emails not receivedSummary: Unable to access an OCI Free Tier account because password reset emails are not received. Oracle live chat directed me to this forum. Content: Hello Oracle team…
-
When i try sign in OCI i get response "That name didn't work, want to try again?"Timeline 2 Aug 2026: I registered an Oracle Account and an OCI Free Tier account. Region/country: Indonesia. 12 Aug 2026: I received an email titled “You have 20 days le…
-
Long-standing Free Tier Account (Active since 2021) SuspendedHello Oracle Community Team and Moderators, I am writing to respectfully request assistance regarding my OCI account, which was unexpectedly suspended on October 8th, 20…
-
14 Days of Complete Silence & An Infinite Runaround: Documented Breakdown of Oracle's Broken SupportDear Oracle Community and OCI Leadership, I am posting this publicly not merely out of frustration, but to document a systemic failure in Oracle’s onboarding and custome…
-
Free Tier tenancy termination requested in Oct 2025 never completed, cannot log in or sign up againHello, I requested the termination of my Oracle Cloud Free Tier tenancy in October 2025. Almost a year later, the account still shows as "pending delete". As a result: I…
-
I can't login to my Oracle Cloud accountSummary:I can't login to my Oracle Cloud account Content (please ensure you mask any confidential information): Dear Account Manager: My Oracle Cloud Account has a probl…
-
Unable to Restore Instance from Existing Boot Volume – VM.Standard.A1.Flex Out of CapacitySummary: Hello Oracle OCI Community, I am trying to restore my previous OCI compute instance using its existing Boot Volume. The original instance is no longer available…
-
Password reset email never arrives, but other emails from the same sender do (Free Tier tenancy)Summary: Hello, I'm locked out of my Free Tier tenancy: the password reset emails never arrive. Account email (username): vicentejudge35@gmail.com What I've already trie…
-
Can't login to Oracle cloud for about a weekSummary: I can't login to my Oracle Cloud account Content (required): About a week ago I tried to login to my account after a small break (~2 weeks) but I was getting an…
-
Free trial instance subscription failedSummary: I tried to get the free cloud trial.I followed all the process, paid the fees, receive the 2FA OTP by SMS and validated. When i click on start free trial which …
-
OS patching option on the OCI consoleSummary: OS patching option on the OCI console I am used to patching the DBCS system with dbli ( https://docs.oracle.com/en/cloud/paas/base-database/update-dbcli/index.h…
-
OCI Free Tier signup fails after successful debit-card verification — account creation errorHello Oracle Cloud Community, I am trying to create my first Oracle Cloud Free Tier account, but I have been unable to complete the signup for almost one month. I would …
-
Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
-
Oracle Cloud Free Tier Account – Unable to Sign In Due to Login PolicyHello Oracle Support Team, I registered for an Oracle Cloud Free Tier account some time ago. Oracle required me to configure a security policy and enable two-factor auth…
-
Always free A1 instance not showing on the accountSummary: Alwasy free A1 instance not showing after upgrading to pay as you go account. Content (please ensure you mask any confidential information): Hi There, My instan…
-
Password reset emails not arriving — account confirmed active by chat supportSummary: Free Tier account locked out, reset emails never arrive, site down with 522 error Content (please ensure you mask any confidential information): I've been locke…
-
Oracle Cloud Free Tier account creation blocked — Incident pending for 10 daysSummary: Oracle Cloud Free Tier signup fails after successful card verification. Customer Service Incident 260904-001046 has been pending for 10 days without a response.…
-
Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
-
Generic account creation error on Oracle Cloud Free Tier signupSummary: Generic "an error occurred while creating your account" error on every OCI Free Tier signup attempt, despite verified accurate info. Support ticket open 3+ days…
-
Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
-
docker login i/0 time outSummary: i/o Time out error. when i try to login to docker from OCI Cloud Shell. I have setup OCI Cloud Shell as per instruction 1. Updated the context 2. updated the re…
-
Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) …
-
Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…
-
Resolved, no further commentsResolved, no further comments
-
[Urgent] Account Takeover / IAM Lockout - Tenancy: closrHi Oracle Team, I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy. Tenancy Details: Tenancy Name: clos…
-
Free Tier to Pay As You Go upgrade stuck in progress for 5+ daysHello, I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026. The credit card verification was successfully processed …
-
WAF - OCIHi Team, We have OCI WAF policy attached to OCI load balancer. We have hit 429 errors reported by user. We reviewed the provided OCI WAF logs and the rate-limiting confi…