Long-standing Free Tier Account (Active since 2021) Suspended

Hello Oracle Community Team and Moderators,

I am writing to respectfully request assistance regarding my OCI account, which was unexpectedly suspended on October 8th, 2024. Because the entire tenancy is suspended, I am unable to access the My Oracle Support portal or submit a support ticket.

Here are my account details:

• Tenancy Name: roiding
• Home Region: ap-tokyo-1
• Account Tenure: Active since 2021
• Suspension Date: October 8, 2026

Account Background & Good Standing: I have been an active, legitimate Oracle Cloud user for over 3 years (since 2021). During this entire period, I have strictly complied with Oracle's Acceptable Use Policy. I only ran two standard Always-Free AMD micro instances (1 OCPU, 1GB RAM) for lightweight personal learning and Linux testing. I have never engaged in any abuse, crypto mining, proxy forwarding, or malicious traffic.