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PAYG account Upgrade stuck for 60 days

in OCI - General 1 comment

My Free Tier to pay as you go upgrade has been stuck in progress. At 2026-10-31 08:07 UTC an Oracle system action stopped my only instance (VM.Standard.A1.Flex, mx-queretaro-1, within Always Free limits). The audit log shows no user principal on the stop. Every START attempt since returns 409 IncorrectState.

Can someone from Oracle escalate this to billing or account activation and either finish or roll back the upgrade so I can start the instance again? Happy to verify anything privately.

Version (include the version you are using, if applicable):
OCI Free Tier tenancy, home region mx-queretaro-1. Instance shape VM.Standard.A1.Flex (4 OCPU / 24 GB), Ubuntu 24.04 aarch64.

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